Why is Port 25 (and other email protocols) Blocked?
Port 25 is used for sending email via SMTP (Simple Mail Transfer Protocol). We all have the never-ending spam in our inboxes, which is precisely what we are trying to prevent here at Snakecraft Hosting.
How do I Get the Port 25 Block Removed?
To get the port unblocked, contact our support and describe precisely what you will use the email server for. AI generated responses will be ignored. (Yes, we also offer PTR/rDNS automated records within the control panel.)
Should our team determine that you are high-risk, we may ask for a $15 deposit upon opening email ports (this deposit will not be returned if we identify email spam originating from your server with us). This deposit is aimed at deterring malicious users from negatively impacting our IP reputation.
If applicable, and if our IP becomes blacklisted on email services, you may be charged a $20 fee for de-listing the IP. If your IP is blacklisted multiple times, we reserve the right to terminate your services with at least three days notice.
