What is KYC Verification?
KYC, or "Know Your Customer," is a standard process used by businesses to verify the identity of their customers. This process helps prevent fraudulent activity and ensures compliance with regulations.
At Snakecraft Hosting, we require KYC verification for accounts flagged due to incomplete, inaccurate, or suspicious information. Additionally, we reserve the right to request KYC verification at any time to maintain the integrity of our platform.
Why is KYC Necessary?
KYC verification is vital for:
- Fraud Prevention: Verifying customer information ensures that accounts are not being used maliciously.
- Regulatory Compliance: As a U.S.-based hosting provider, we must comply with legal and industry requirements.
- Security Assurance: KYC helps protect all users on our platform by confirming the legitimacy of account holders.
What is the KYC Process?
We use Stripe Identity, a secure and reliable verification service, for KYC checks. Customers are required to submit:
- A government-issued photo ID (e.g., driver’s license or passport).
- A selfie to confirm the ID matches the account holder.
- The last four digits of their Social Security Number (SSN).
The process is quick and ensures your account remains active while keeping our platform secure. Please note that KYC is only used in rare cases and is only requested if absolutely necessary.
How is Your Information Handled?
We take privacy seriously.
- Restricted Access: Only LLC members (Ethan and Evan) can review KYC information. Regular staff do not have access.
- Immediate Redaction: All submitted data is redacted immediately after the review is completed.
This ensures that your personal information is handled securely and only for the purpose of verification.
What Happens if You Decline KYC Verification?
If you choose not to complete the KYC process, your account may be suspended or terminated. You may request a refund if you prefer not to continue with our services. Refunds will be issued minus any transaction fees incurred during your purchase (typically less than $1, depending on the service cost).
Need More Help?
If you have any questions about KYC verification or concerns about your account, please reach out to our support team.
